• Account Information

  • Username and Password Issues
  • Email Already in Use
  • Change Web Account Email, Mailing Address, Phone, and Passwords

• Searching/Navigating

  • Street Name Issues
  • Basic Search
  • Finding Menus on Mobile/Small Screens
  • Viewing Items Associated with a User's Web Account

• Payments

  • Update Billing Address
  • Customer is unable to pay
  • Ready-to-Pay Statuses (for online payments)